SERVICE & EXPORT SUPPORT · MADE IN JINHUA, ZHEJIANG, CHINASERVICE & EXPORT SUPPORT · MADE IN CHINA
The Deal Doesn't
End at the Container.
Compliance files, spare parts, technical training, logistics and product content — sized to how you actually sell. Distributors get shelf-ready documents and on-site service training; e-commerce brands get drop-tested packaging and ready-to-post assets. Both run on the same factory floor.
One factory, two ways to sell, one floor underneath. Every service below is built for the business model you run — pick your lane.
Lane 01 · for brand distributors
Built for the shelf and the workshop
For distributors and importers running physical stores, dealer networks or online channels. The priority is product reliability, after-sales capability and the compliance file your market asks for at the border.
Compliance & certification files
Complete certification packages for the target market: EU CE (Machinery Directive, EMC), EU type approval (e-mark), UN38.3 battery reports, and US standards including CPSC, ANSI/SVIA, UL and FCC. Additional certificates and sample documents are provided on request.
Localisation & market adaptation
Seat height, controls, suspension and power delivery tuned to local terrain, rider habits and the competitive set. Manuals and labels are supplied in the required languages and built to local regulation.
Spare parts, straight from the line
Parts are supplied directly from the factory. Standard orders are processed fast and urgent needs can fly. Common spare-parts kits can be pre-allocated with the vehicle shipment. Bulk or small-batch supply, so you hold the inventory risk at the level you choose.
Technical training & after-sales
Online and on-site training, with a complete service manual, diagnostic guides and wiring diagrams. The standard warranty period is 12 months. We help you stand up local after-sales capability, so end users are looked after in their own market.
Showroom & retail support
Display recommendations, product presentation material, promotional literature and a sales toolkit. Sample and demo vehicles get priority allocation, to carry market testing and customer demonstrations.
Lane 02 · for e-commerce brands
Built for the listing and the parcel
For brands selling through their own online store or the major platforms. The priority is product differentiation, delivery efficiency, and content that has to perform on a product page and in a feed.
Brand customisation (OEM / ODM)
Logo, exterior colour schemes and personalised accessories, so the machine reads as your brand rather than a factory unit. Custom builds ship with the compliance documentation the platform listing review asks for.
E-commerce logistics
Reinforced packaging that has passed drop testing, to cut transit damage. Overseas-warehouse drop-shipping and direct shipping are both supported — the specific requirements for large items and lithium batteries are set out in the logistics proposal.
Inventory & order collaboration
Real-time stock visibility and order tracking, connected by online portal or API depending on the scale of the cooperation — so fulfilment stays predictable and inventory counts stay accurate.
Marketing content support
High-resolution product images, real-world riding video, 3D assets and professional product copy, cleared for your product pages and social channels (TikTok, Instagram). Content production cost, off your plate.
Online after-sales closed loop
Remote technical support with a fast response to end-user questions, installation and maintenance video tutorials, and a defined return and exchange process — fewer disputes, lower after-sales operating cost.
Common to both lanes
The same floor under both lanes
Whichever way you sell, six systems run underneath the order. They are not add-ons to be negotiated in — this is how the factory already works.
Quality control
Battery safety, waterproof performance and duty-cycle testing in-house. Test reports travel with each shipment; SGS, TÜV and Intertek inspections on request.
Logistics & customs clearance
Sea, air or rail freight. FOB, CIF and DDP terms. Commercial invoice, packing list and certificate of origin prepared and cleared for you.
Order progress, visible
Production status, logistics tracking and documentation, all readable online — no guessing where the order stands.
Product liability insurance
Cover is in place. Policy documentation is available on request.
Market feedback loop
End-user feedback is collected on a regular cycle and fed into the next model. How that works →
A dedicated account manager
One named person from quotation to after-sales. Transparent pricing, T/T and L/C as standard, O/A terms for long-term partners.
Key commercial terms
Subject to the final contract
Side by side
One offer, read two ways
The same factory, the same paperwork, different priorities. Here is where the two lanes pull in different directions.
The modules above combine freely. Most partners run one lane for their core range and borrow from the other — tell us how you sell and we will cost a hybrid package.
Tell us how you sell. We'll cost the support.
Our dedicated account manager replies within 2 business days with a service package matched to your business model — distributor or e-commerce, or a mix of both — and stays with you through production, shipping and after-sales.